Click for full sized, it's worth it.
For those who find the text a bit small, here it is:
- What the Customer Described
- What the Project Manager Understood
- How the Analyst Designed it
- How the Engineer Programmed it
- What the Consultant Specified
- How the Project was Documented
- What was Installed
- What the Customer was Invoiced for
- How it was Serviced
- What the Customer Really Needed in the First Place
